Ford is recalling 2024 Ford Ranger pickup trucks and 2024 Lincoln Nautilus vehicles because the windows may not automatically reverse when detecting an object. This may cause the window to pinch a driver or passenger before retracting, potentially injuring vehicle occupants.
The 2024 Ford Ranger and Lincoln Nautilus vehicles fail the requirements of Federal Motor Vehicle Safety Standard number 118, “Power-Operated Window Systems.”1
Ford Window Pinching Recall: Quick Facts
- NHTSA Safety Issue ID: 24V597000
- Ford Recall Number: 24C24
- Vehicles Recalled: 2024 Ford Ranger, 2024 Lincoln Nautilus
- Number Of Vehicles: 70,483
- Issue: While closing, windows do not automatically reverse after detecting an object.
- Cause: Software logic in the door modules may disable the automatic reversal system while undergoing a module reset.2
- Safety Concern: The closing windows may pinch the driver or passenger before reversing.
According to the NHTSA entry, recall notices were mailed September 13, 2024.3 If you own a 2024 Ford Ranger or a 2024 Lincoln Nautilus and have not yet received your notice, contact your manufacturer’s customer service department or local dealership to see if you qualify for a repair under this recall. You may also use NHTSA’s “Check For Recalls” tool and search your Vehicle Identification Number (VIN) to see if this recall covers your vehicle.
Ford Recall Contact Information
Ford Ranger and Lincoln Nautilus drivers can contact Ford’s customer service at 1-866-436-7332 or the National Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).
What Causes The Ford Window Pinching Issue?
According to Ford’s notification to all U.S. Ford and Lincoln dealers,4 the driver or passenger side windows may not automatically reverse after detecting an object until after it exerts an upward force greater than 100 N. This occurs when the preceding window movement was in the “up direction” and the window was partially open, followed by a key off/sleep cycle lasting longer than 12 minutes.
Ford’s notification also stated that this happens either through one-touch up using a window switch or through global close using the key fob, FordPass or Lincoln Way mobile applications.
What To Do If The Ford Window Pinching Issue Continues
If your Ford Ranger or Lincoln Nautilus is under recall and has not yet been repaired, contact Ford or Lincoln’s customer service department to schedule an appointment. Mention Recall 24C24 to Ford’s customer service department and provide your Vehicle Identification Number (or VIN) to confirm if your vehicle is covered by the recall.
Recalls are issued when there is an important safety issue in a population of vehicles that needs to be fixed. If your vehicle is covered by the recall, get the repair as soon as possible. You do not pay for repairs that are covered by a safety recall for your vehicle.
During or after the repair visit, you should receive a set of documents called “work orders” or “repair orders.” These are receipts that confirm the reported concerns with your vehicle, the date and time of the repair visit, and an itemized list of repairs or services performed to address the issue. Keep these documents handy.
If your Ford Ranger or Lincoln Nautilus is not covered under the recall, check if your vehicle’s existing warranties cover your window reversal issue. If you are unsure, ask Ford or Lincoln’s customer service department. Schedule a repair visit if you can.
If your Ford or Lincoln vehicle issues cannot seem to be solved by your local dealership after a reasonable number of repair attempts, consult a lemon law attorney regarding your options.
Consult Our Ford Lemon Law Attorneys
Lemon law firms commonly offer free consultations to anyone who suspects that their vehicle is faulty or defective. You can get a free consultation from us at 833-208-8181 to see if you can seek legal recourse. As part of the process, we will review your repair orders to determine the viability of a potential case and answer any questions you may have about the lemon law and your vehicle.
References
- Ansley, A. (2024, August 15). Power Windows May Pinch/FMVSS 118 [Letter Power Windows May Pinch/FMVSS 118]. https://static.nhtsa.gov/odi/rcl/2024/RCAK-24V597-9515.pdf
- Part 573 Safety Recall Report 24V-597. (2024). https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V597-8956.PDF
- Power Windows May Pinch/FMVSS 118. Track Recalls & Safety Issues by NHTSA ID; National Highway Traffic Safety Administration. https://www.nhtsa.gov/?nhtsaId=24V597000
- (2024, September 9). NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 24C24 [Letter NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 24C24 ]. https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V597-7245.pdf
Lemon Law Help by Knight Law Group is an automotive lemon law firm that exclusively practices in California. If you are a California resident who purchased or leased a defective vehicle from a licensed dealership in California, we may be able to help you get rid of your potential lemon and recover significant cash compensation. Model year restrictions apply: 2017–Present vehicle models only.
However, we cannot help those who reside outside of California or purchased their vehicle outside of California unless they are active duty members of the Armed Forces, nor will we be able to refer those to a lemon law firm in their states.
To learn more about the California Lemon Law and your legal rights, visit our guide on the California Lemon Law for more information.
