Fiat Chrysler is recalling nearly 220,000 Dodge Journey and Ram ProMaster vehicles due to rearview camera displays that fail to show proper footage during a backup event.
Dodge and Ram drivers may notice a blank, black, blue or inverted screen instead of a rearview camera image. Failure of rearview camera displays violates Federal Motor Vehicle Safety Standards No. 571.111, which dictate rearview visibility in motor vehicles while in reverse.
According to Fiat Chrysler, a microprocessor solder can crack due to thermal fatigue (strains from repeated temperature changes), leading to blank images. The loss of rearview camera images can increase the risk of a crash while driving in reverse.
Table of Contents
Chrysler Rearview Camera Image Recall Details
Dodge/Ram Vehicle Recall
- NHTSA ID: 25V552000
- Chrysler Recall Number: 59C
- Affected Population: 219,577
- Vehicle Models: 2019‒2021 Ram ProMaster and 2019‒2020 Dodge Journey vehicles.
- Safety Defect: The rearview camera display may be blank, black, blue or show an inverted image due to thermal fatigue cracks in the microprocessor solder.
- Remedy: Dealers will offer a replacement rearview camera with a different design.
In addition to the vehicle recall, Chrysler also issued a separate equipment recall covering certain rearview camera displays that owners may have purchased for their vehicles.
Camera Components Recall
- NHTSA ID: 25E052000
- Chrysler Recall Number: 60C
- Affected Population: 47,379
- Components: Rearview camera components 56054158AG (used in 2011–2020 Dodge Journey vehicles) and components 68284643AC, 68417057AA, and 68417055AA (used in 2018–2021 Ram ProMaster vehicles).
- Safety Defect: Cracks in the microprocessor solder may not allow the rearview camera image to display properly.
- Remedy: Rearview camera components that were sold separately and have not been installed will be repurchased by the manufacturer.
Interim notices for both recalls were mailed beginning September 30, 2025. A second notice will be mailed when the remedy is available.
Dodge/Ram Backup Camera Recall Background
In February 2024, the National Highway Traffic Safety Administration first opened an investigation into 2018–2020 Dodge Journey vehicles after uncovering 26 incidents of backup camera issues involving black screens, upside down images, flashing images, and blurred images.
In May 2024, Fiat Chrysler submitted its response, which revealed an increase in claims beginning July 2019. NHTSA’s Office of Defects Investigation (ODI) analyzed the warranty data and found that the introduction of a new camera part number caused the warranty claims in 2019–2020 Journeys to be nearly double the claims for 2017–2018 models.
In February 2025, NHTSA’s ODI presented these findings to FCA. For the next three months, FCA’s US Technical Safety and Regulatory Compliance (TRSC) reviewed the change history of vehicle parts related to the issue and met with the relevant suppliers.
On May 22, 2025, FCA’s TRSC began to investigate 2019‒2020 Dodge Journey and 2019‒2021 Ram ProMaster vehicles for loss of backup camera image issues. It reviewed warranty data, field records, and customer assistance records over the course of a month. In July 2025, FCA determined that certain vehicles experiencing the backup camera issue had a vehicle build issue. In August, FCA determined that the rearview camera defect could potentially affect the entire vehicle population.
After FCA submitted its recall report to federal regulators, NHTSA closed its investigation.
Is My Vehicle Included In This Recall?
You can confirm if your vehicle is included in this recall through the following directories:
- NHTSA’s Recall Search Tool: You can find any open recalls on your vehicle by typing your Vehicle Identification Number (VIN) or your State License Plate Number.
- Mopar Recall Information: Mopar, Stellantis’ brand for parts and accessories, hosts a directory for owners of Fiat, Chrysler, Dodge, Jeep and Ram vehicles to search for open recalls or find dealerships local to them. Type your VIN into Mopar’s recall directory to find any open recalls, or any recalls for which you are eligible for out-of-pocket repair costs.
How Do I Schedule A Recall Repair Service?
To have your recall repair completed, confirm that your vehicle is included and then schedule a service appointment once a remedy is available.
You can locate an authorized dealership through Mopar’s Dealership Directory. Enter your ZIP code, select the Dodge or Ram brand, and then call the dealership directly to schedule a repair service.
If repair parts are not yet available or you would like advanced notice of recall remedy availability, call FCA’s Recall Assistance Center to receive guidance on next steps.
Keep copies of all recall notices, repair orders and other communications between you and the dealership or manufacturer.
If you previously paid out of pocket for repairs related to this issue, you may be eligible for reimbursement under FCA’s recall reimbursement program.
Dodge Ram Recall Contact Information
For recall status updates, repair availability, or additional assistance, owners may contact:
- FCA Recall Assistance Center: 1-800-853-1403
- NHTSA Vehicle Safety Hotline: 1-888-327-4236 (to report safety concerns or unresolved issues)
What Dodge and Ram Owners Should Know
Rearview camera failures can limit visibility while in reverse and increase the risk of collisions. If you own a Dodge Journey or Ram ProMaster, confirm your inclusion in Fiat Chrysler’s camera recalls and schedule repairs as soon as possible. Keep records of all repair attempts and manufacturer communications.
References
- (2025, August 26). Rearview Camera Image May Not Display/FMVSS 111. National Highway Traffic Safety Administration. https://www.nhtsa.gov/recalls?nhtsaId=25V552000
- (2025, August 26). Rearview Camera Image May Not Display/FMVSS 111. National Highway Traffic Safety Administration. https://www.nhtsa.gov/?nhtsaId=25E052000
- (2024, February 27). Back up camera failure. National Highway Traffic Safety Administration. https://www.nhtsa.gov/?nhtsaId=PE24006
- IMPORTANT SAFETY RECALL: Rearview Camera. National Highway Traffic Safety Administration. https://static.nhtsa.gov/odi/rcl/2025/RIONL-25V552-2160.pdf
- (2025, September 30). Part 573 Safety Recall Report 25V552. National Highway Traffic Safety Administration. https://static.nhtsa.gov/odi/rcl/2025/RCLRPT-25V552-9477.pdf
- (2023, February 27). ODI RESUME. Investigation: PE24006. National Highway Traffic Safety Administration. https://static.nhtsa.gov/odi/inv/2024/INOA-PE24006-10719.pdf
