Fiat Chrysler, now Stellantis, has recalled more than 1 million vehicles after a radio software issue prevented rearview camera images from displaying on the infotainment system.
According to recall documents filed with the National Highway Traffic Safety Administration, the radio software prevents the rearview camera signal from properly transmitting to the media screen. The issue is addressed through two separate FCA recalls and will be addressed with an over-the-air software update.
FCA Backup Camera Dual Recall: Overview
- NHTSA ID: 24V436000
- FCA Recalls: 66B, 79B
- Vehicle Population: 1,033,433
Vehicles Recalled:
- 2021‒2022 Dodge Durango
- 2021‒2023 Chrysler Pacifica
- 2021‒2023 Jeep Grand Cherokee L
- 2022 Ram 1500
- 2022 Ram 2500
- 2022 Ram 3500
- 2022‒2023 Jeep Compass
- 2022‒2023 Jeep Grand Cherokee
- 2022‒2023 Jeep Wagoneer
- 2022‒2023 Jeep Grand Wagoneer
- 2022‒2023 Ram ProMaster
Vehicle Defect:
The radio software prevents the rearview camera signal from passing through to the media screen, which violates the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Safety Risk:
A rearview camera image that fails to display reduces driver visibility when the vehicle is in REVERSE, increasing the risk of a crash.
Recall Remedy:
The radio software will be updated either at participating dealerships or through an “Over-the-Air” software update.
Notification Schedule:
Owner recall notices were mailed beginning July 9, 2024.
Reimbursement:
Affected vehicle owners who have already paid to have the issue repaired can submit a request for reimbursement on fcarecallreimbursement.com. Have copies of your previous repair orders ready for your reimbursement request.
Investigation and Recall Timeline
Fiat Chrysler’s Technical Safety and Regulatory Compliance (TSRC) was first informed in October 2023 of a potential issue related to rearview camera displays failing in the affected vehicle population. From then through February 2024, the TSRC reviewed warranty data, field records and customer assistance records to understand the consequences of the rearview camera issues for consumers.
From March to May 2024, the TSRC regularly met with FCA US Engineering to uncover the failure modes and determine whether the rearview camera issues were governed under Federal Motor Vehicle Safety Standard No.111.
On May 8, 2024, Fiat Chrysler’s TSRC recognized that a radio software issue on certain vehicles was related to the rearview backup camera image failing to display. On June 6, 2024, Fiat Chrysler decided to issue a safety recall.
Is My Vehicle Included In This Recall?
You can confirm your vehicle’s eligibility for the recall remedy by entering your Vehicle Identification Number into either of these directories:
- Mopar Recall Information
A recall search tool for owners of Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo vehicles. - NHTSA: Check for Recalls
A federally maintained recall database for vehicles from any manufacturer.
Alternatively, you can contact Fiat Chrysler’s customer service department to confirm eligibility or schedule a repair service appointment. Find a nearby FCA dealership for repairs.
FCA Backup Camera Recall: Contact Information
- Fiat Chrysler Customer Service: 1-800-853-1403
- NHTSA Vehicle Safety Hotline: 1-888-327-4236
What To Do If Your Vehicle Still Experiences Backup Camera Issues
If your Chrysler, Dodge, Jeep or Ram vehicle continues to experience issues with the rearview camera display, schedule a repair service with your local dealership to diagnose the problem. Keep any copies of communications between your and your dealership or manufacturer, including recall notices and repair orders from your dealership visits.
If your Fiat Chrysler dealership cannot repair your vehicle within a reasonable number of attempts, the California Lemon Law may entitle you to financial compensation roughly equivalent to what you paid for your vehicle. Complete our form to contact our lemon law attorneys for a free consultation.
References
- (2024, June 13). Rearview Camera Image May Not Display/FMVSS 111. National Highway Traffic Safety Administration. https://www.nhtsa.gov/?nhtsaId=24V436000
- (2024, July 30). Part 573 Safety Recall Report 24V-436. National Highway Traffic Safety Administration. https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V436-6879.PDF
