A Nissan recall of 2024–2025 Nissan Rogue and 2025 INFINITI QX80 has been issued because a software error is preventing rearview camera images from displaying on infotainment screens when the vehicles are in REVERSE.
Roughly 37,236 Nissan Rogue and INFINITI QX80 vehicles are covered by the recall.
So far, Nissan Rogue owners have issued these complaints to the National Highway Traffic Safety Administration.
“Car was purchased brand new on June 11, 2024. The day after purchase, the screen went blank and there is no backup camera, and it has occurred every day. This is a safety issue for me. Had the car into the service department twice. Nissan approved replacing the screen unit, however; the part is back ordered and it could take months for it to come in. In the meantime, I have a brand new defective car with no backup camera. Dealership said a backup camera is not required on cars, hence they do not deem this as a safety issue.”
— NHTSA Complaint 11595140, 2024 Nissan Rogue
“The monitor and camera system does not always come on. The GPS doesn’t work and if you try to back up, there is no indication someone is behind you because the cameras are inoperable. This is definitely a safety issue. I have taken the vehicle to 2 service centers and it is still not fixed. As a matter of fact the issue happened before we drove it off the lot and we were told there was nothing wrong with the system.”
— NHTSA Complaint 11604978, 2024 Nissan Rogue
“The Infotainment system goes black intermittently & frequently- When this occurs, there is no access to any cameras and if it occurs while backing out, the mirrors self-adjust down (for the camera?) and therefore, you are unable to even use your sideview mirrors. I have contacted Nissan Corporate-they deny any issues but the local dealership told me there is a software problem similar to the 2022 issue (recall)* but there is no solution because this is a new problem with 2024.”
— NHTSA Complaint 11590429, 2024 Nissan Rogue
*Nissan issued two recalls of 2022 Nissan Rogue vehicles for inoperative rearview cameras. The first recall affected certain 2021-2022 Rogue, 2022 Frontier, Pathfinder, and Titan rental vehicles with inoperative rearview cameras caused by reboots to infotainment head units following the Sirius XM subscription being set to “Not Subscribed.” The second recall affected certain 2022 Titan, Titan XD, Frontier, and 2021-2022 Rogue vehicles at risk of experiencing a continuous reboot of the infotainment system when the vehicles are restarted, causing inoperative rearview cameras.
According to recall documents, the video signal is degraded when communication errors occurred between the In-Vehicle Infotainment (IVI) system and the Center Information Display (CID) modules. These communication errors cause the infotainment screens to go blank when the vehicles are on. At the time of the document publication, Nissan identified 29 technical reports for the issue.
Following a field report of a 2024 Nissan Rogue in April 2024, Nissan began analyses of navigation controller assemblies and other vehicles parts over the course of months. During the initial vehicle inspection, they found that a vehicle battery reset was not sufficient to address the issue of blank screens. In August 2024, Nissan received a market report of a 2025 INFINITI QX80 vehicle with a screen that went blank and a rearview camera image failing to display.
Nissan recalled 2024–2025 Nissan Rogue and 2025 INFINITI QX80 vehicles due to these models having the same infotainment systems. Nissan also issued a stop shipment request on 2025 Nissan Rogue and Infiniti QX80 vehicles.
The notices for the Nissan camera image recall will be sent out November 21, 2024. Nissan and Infiniti dealerships will offer over-the-air updates to the vehicle’s IVI Rear View Camera System software.
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